For paratransit customers, flexibility can mean the difference between missing an important appointment or making a last-minute social gathering. Recognizing this, SamTrans launched its Same-Day Paratransit service, providing riders with a vital option for unexpected trips while optimizing system capacity.
The space-available service allows paratransit users to request same-day rides at a slightly higher fare, ensuring that regularly scheduled trips remain the primary choice. While initially cautious about demand overwhelming the system, SamTrans found that the program successfully balanced availability and efficiency without negatively impacting ADA-mandated paratransit service.
The pilot program launched in December 2023 to test feasibility, monitor demand and assess operational impacts. After demonstrating that same-day trips could be successfully integrated with pre-scheduled service, the program transitioned into a permanent offering last December, giving riders a long-term flexible transportation option.
"We knew there was a need, but we wanted to make sure this service would enhance — not disrupt — existing paratransit operations," said SamTrans Chief Operating Officer David Olmeda, who spearheaded the initiative. "What we found is that Same-Day Paratransit is making life easier for customers while improving service efficiency."
The impact has been profound. Riders aren’t just using the service for urgent medical appointments—they’re also visiting friends, enjoying meals out, running errands and attending social events. This newfound flexibility promotes equity with fixed-route riders, granting paratransit users more freedom in how they travel.
“I am supportive of same-day paratransit trips,” said Paratransit Advisory Council Chair Ben McMullin. “I believe it will allow for more flexibility to users of the service to make same day trips.”
Operationally, integrating same-day and pre-scheduled trips has improved service efficiency, ensuring that existing capacity is utilized effectively. The success of the pilot program demonstrated that this innovative model could be a game-changer for paratransit operations, providing a template for other transit agencies looking to expand mobility options without requiring additional resources.
SamTrans’ Same-Day Paratransit program stands as a model of how transit agencies can enhance accessibility while maintaining operational sustainability. With customer needs at the forefront, this initiative underscores the power of innovation in public transportation.
Service Details:
Same-Day Paratransit trips are available throughout the SamTrans Redi-Wheels service area, offering riders added flexibility within the system. Operating Monday through Friday from 9:30 a.m. to 6 p.m., this premium service comes at a higher fare than standard Redi-Wheels trips, with one-way rides priced at $10, or $8 for those qualifying for fare assistance. Customers eligible for Redi-Wheels can request a same-day trip by calling the reservation number listed on their paratransit ID card and following the prompts. While availability is not guaranteed, this option provides an important on-demand mobility solution for riders needing transportation on short notice.