Paratransit is for persons with disabilities who cannot independently use SamTrans bus service some of the time or all of the time. The San Mateo County Transit District provides paratransit using Redi-Wheels on the bayside of the county and RediCoast on the coastside. Trips must be scheduled at least one day in advance.
All of SamTrans' buses are accessible, and many persons with disabilities are able to use SamTrans bus service. However, if you are unable to use SamTrans bus service for some or all of your trips, you may be eligible for paratransit.
SamTrans is a proud member of the San Mateo County Paratransit Coordinating Council. The PCC is an organization dedicated to improving the quality and availability of paratransit services in San Mateo County.
See Paratransit Frequently Asked Questions (FAQs) or the Paratransit Riders Guide (PDF, 11,381 KB) for more information.
| How to reach us | Phone |
|---|---|
| To apply for Redi-Wheels/RediCoast paratransit | Call 650-366-4856 or click here to access the Paratransit Application |
| For information on obtaining visitor status for paratransit | 650-508-6241 |
| Reservations are available with the paratransit program for certified customers. | Please call the number on your Redi-Wheels/RediCoast ID card |
| If you still have questions, please call SamTrans customer service | 1-800-660-4287 or for (TTY only) 650-508-6448 |
Americans with Disabilities Act (ADA)
The Americans with Disabilities Act of 1990, better known as ADA, is federal legislation that guarantees persons with disabilities full and equal access to the same services and accommodations that are available to people without disabilities. The ADA requires public transit operators to provide paratransit service to persons with disabilities that is comparable to the level of fixed-route service provided. Persons with disabilities who cannot independently ride fixed-route transit may be eligible for paratransit service.
PENINSULA RIDES
Peninsula Rides provides information about transportation options to people with mobility challenges so they can get around in and beyond San Mateo County.
Same-day Paratransit Pilot Program
Between December 18, 2023 to December 17, 2024, same-day paratransit trips will be offered based on availability. Trips are available Monday - Friday between 9:30 am – 3:00 pm. To request a trip, call the Redi-Wheels reservation phone number listed on your paratransit ID card between 8:30 am – 1:30 pm and press 3 to request a same-day paratransit trip.
FAQs for Same day paratransit FAQs for Same day paratransit(Spanish) FAQs for Same day paratransit (Chinese)