SamTrans does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any SamTrans programs or activities.
SamTrans considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. SamTrans is not required to grant requests for reasonable modifications that would fundamentally alter the nature of the SamTrans services, programs or activities; are not needed for access to SamTrans services, programs or activities; or present a direct threat of injury to other persons or property. Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, SamTrans may discontinue or change the modification.
Any person seeking a reasonable modification of SamTrans policies, practices or procedures, may complete a request for Reasonable Modification form. If a customer believes they have been discriminated against by SamTrans on the basis of a disability, they may submit a complaint via the SamTrans Contact Us form for handling by SamTrans Customer Service and resolution by SamTrans Accessible Services.
Requests for reasonable modifications are handled by the SamTrans Accessible Services Department staff. They can be reached by phone (650-508-6475 or TTY 650-508-6448), e-mail (accessible@samtrans.com) or mail (1250 San Carlos Ave, San Carlos, CA 94070-1306).