The Service Policy Framework provides SamTrans staff, leaders, stakeholders, and the public with a clear and transparent vision and methodology for how SamTrans designs and evaluates its mobility services. This document is the product and a memorialization of the work done as a part of the 2019-2022 Reimagine SamTrans Comprehensive Operational Analysis.
Building on cornerstone principles from the SamTrans Strategic Plan (2015 – 2019) and the SamTrans Business Plan (2018), as a part of Reimagine SamTrans staff identified four guiding principles specifically for the ways in which SamTrans designs, evaluates, and communicates about its bus service and supportive infrastructure investments. Those guiding principles have been included in the Service Policy Framework and will continue to guide staff in the formation and evaluation of service.
The Service Policy Framework will be a living document and likely be updated in the future given the change of pace and development as well as travel and transportation trends in San Mateo County and the San Francisco Bay Area as a whole.
The Service Policy Framework was adopted by the SamTrans Board of Directors March 2022 and is available for download here.