FAQs

Paratransit is a transportation service for persons with disabilities who cannot independently use regular SamTrans bus service some of the time or all of the time. The San Mateo County Transit District provides Redi-Wheels service on the bayside of the county and RediCoast on the coastside.

We’ve anticipated a lot of the questions you may have about Redi-Wheels and RediCoast. If you still have questions after reading this information guide, please don’t hesitate to call SamTrans at 1-800-660-4287 or (TDD only) 650-508-6448.

What is the Same-Day Paratransit Program?

This program provides Same-Day Paratransit trips to SamTrans customers. The program gives Paratransit customers more flexible transportation options which have been requested by the community.
Policies are subject to change. 

To request a Same-Day Paratransit trip, eligible Redi-Wheels customers should call the Redi-Wheels reservation phone number and press 3. Trip requests can be made between 8:30 am–3:30 pm.  

Let the team know that you are requesting a Same-Day Paratransit trip. Give your name, your pick-up and drop off location, and your requested pickup time. Please let the team know if you are traveling with a mobility device, an attendant or other additional rider.

The team will look at the day’s schedule to see if your requested trip can be accommodated. If your trip can be scheduled, you will be given the pick-up time. 

If the pick-up time does not work for you, declining the trip will NOT count as a late-cancel. 

Each one-way trip costs $10 for the standard fare or $8 for fare assistance customers. 

While trips are not guaranteed because trips are scheduled based on availability, we will do our best to accommodate all requests. 

The Redi-Wheels dispatcher will work to group your ride with existing scheduled rides. You may be offered a trip up to 90-minutes before or after your requested pick-up time.

For example, if you called at 9:00 am to request a pick-up for 1:00 pm, you could be offered a pick-up time between 11:30 am and 2:30 pm. 

While requesting your initial trip, you can also request a return trip or an additional trip. If our team is unable to accommodate your request(s), you have the option to cancel any of your requests. 

Yes. To be eligible for this program, you must be registered with Redi-Wheels.

If you would like to apply for Redi-Wheels, please call the Paratransit Eligibility Office at 650-366-4856. 

Trips are available Monday - Friday between 9:30 am – 6 pm. Pick-up times will be assigned based on availability and capacity and may vary by up to 90 minutes in either direction. 

Yes, you can call any time between 8:30 am – 3:30 pm.  

Customers can travel within the Redi-Wheels service area.  

Yes. This program will use existing Redi-Wheels vehicles. When you request the trip, please let the team know if you have a mobility device and what type of device you are using. 

No, vehicles are assigned based on availability. Customers using wheelchairs will be assigned to wheelchair-accessible vehicles. 

Yes, Redi-Wheels is a shared-ride service.

Please note, some passengers are immunocompromised, so if you think you are ill or contagious, please stay home for your safety and the safety of others. 

No.

If you are having a medical emergency, call 911.

No. All trip requests are treated equally.

To ensure a guaranteed trip, book a regular Redi-Wheels ride between one to seven days in advance. 

For more information, call SamTrans Customer Service at 1-800-660-4287. Free interpretation assistance is available. Para traducción llama al 1-800-660-4287; 如需翻譯,請電 1-800-660-4287.